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“Hotel in Hanoi,Their staff make all the difference”

We planned on staying only two days, but circumstances changed, However the front of house staff were so efficient, obliging and helpful with all our needs, including redirecting my choice of Halong Bay boats to one more suitable for our honeymoon for the same price, was something we will always be grateful for. It is hard to pick out a favourite as the four different women that work the front of house as well as the breakfast restaurant were all extraordinarily helpful, which more than made up for the small standard room.

Reviewed February 4, 2012

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“Hotel in Hanoi Great Place To Stay“

We stayed in Art Hotel Hanoi for 2 nights during our 11-day trip in Vietnam. Although Hanoi is not our favorite place in Vietnam, this hotel certainly made our stay more pleasant. I love to stay here again next time.
Location:
Hotel is located in the Old Quarter where you can walk to Hoan Kiem Lake in about 10 mins. There are plenty of street food stalls and restaurants nearby. We very much enjoyed the food from the restaurant which is just next to the hotel.
Staff:
They are always friendly with a big smile, make you feel you are always welcomed. Check-in & check-out is fast. The staffs are really efficient and give you no worry.
Room:
We stayed in the "quiet" room which is actually at the back of the building. I suggest not to choose the room "with city view" as the streets of Hanoi area always busy and noisy.
Room is small but given the fact that most buildings in the Old Quarter are indeed small. The room is clean and gives you everything you need, mini-bar, big TV, free Wifi, comfortable bed. We are satisfied with what's provided in the room.

Breakfast is great too. It's simple, fruit, bread and eggs. And it's very delicious.

One minor thing that would make the experience less perfect:
We booked a hotel pick-up from the airport prior our arrival. But there was no one waited for us when we arrived. I have to called the hotel and make sure that they did indeed had our booking and had sent the driver. The driver finally showed up, and with another English-speaking woman. It's kind of weird but the woman knew my name and said the hotel sent her. So we got in a car and finally arrived to the door of the hotel.

Our flight didn't arrive early and I expect the driver should be waiting for us upon our arrival.
The hassle made us wait in the airport arrival hall for almost 30 mins.

I guess it can happen anywhere for any hotel. Overall, this is a great place to stay in Hanoi.

Reviewed February 3, 2012

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Best service, perfect location, amazing hotel

We loved everything about this hotel! We stayed here 2 nights in a Deluxe Quite room and then one night in a standard room. As soon as we arrived, they gave us a free upgrade to a suite and we were offered a hot beverage and fresh fruit, then shown to our room and explained all the features. Everything we needed was taken care of - ordering taxi, taking care of our luggage after we checked out, information about the city/train/tickets/tours/where to buy things/where to eat, etc.. Breakfast was delicious, with many options. This hotel has an elevator, which makes it easier. Some rooms have windows facing the street, and others just have thin windows facing the alley without much light (but this is common in Vietnam). Hot shower, tea kettle, free wi-fi, flat screen tv, bathrobes are some of the features. Rooms are clean and beds are comfortable. The best part was the staff; all very courteous and helpful. They even sent us fresh fruit to our room! The best service we ever had. Mr. Chris, the manager and his staff take care of anything you need (all while calling you by your first name!). This hotel is recommended to anyone wanting some pampering at a very-very reasonable price. It is close to all main attractions all within walking distance - the lake, Ho Chi Minh mausoleum, Lenin park, old quarters, etc.

Hotel Feature Tip : Ask the staff to call you a taxi in order to avoid being scammed. They will tell the driver where you need to go and ensure that you pay the right price.

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