Art Hotel Hanoi“Best customer service we ever had”

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Reviewed January 12, 2012 NEW

We loved everything about this hotel! We stayed here 2 nights in a Deluxe Quite room and then one night in a standard room. 
As soon as we arrived, they gave us a free upgrade to a suite and we were offered a hot beverage and fresh fruit, then shown to our room and explained all the features. Everything we needed was taken care of ordering taxi, taking care of our luggage after we checked out, information about the city/train/tickets/tours/where to buy things/where to eat, etc.. Breakfast was delicious, with many options. This hotel has an elevator, which makes it easier. Some rooms have windows facing the street, and others just have thin windows facing the alley without much light (but this is common in Vietnam). Hot shower, tea kettle, free wi-fi, flat screen tv, bathrobes are some of the features. Rooms are clean and beds are comfortable.

The best part was the staff; all very courteous and helpful. They even sent us fresh fruit to our room! The best service we ever had. Mr. Chris, the manager and his staff take care of anything you need. This hotel is recommended to anyone wanting some pampering at a very-very reasonable price. It is close to all main attractions all within walking distance - the lake, Ho Chi Minh mausoleum, Lenin park, old quarters, etc.

Stayed January 2012, traveled as a couple: