“An excellent service makes the difference”

Art Hanoi Hotel was our favorite hotel during our 17 days vacation through Vietnam. It is a charming little hotel in the middle of the Old Quarter, close to the attractions, restaurants, shops and everything else we needed during our stay.

It is located in a very busy street, with lots of traffic, and I was a bit afraid of the noise (I am a very light sleeper), so I opted for a "Double Room with Quiet". The room does not have a window, which can be a little claustrophobic for some, but I did not mind at all. I had a great sleep and it was very quiet and dark in the room.

The room was very beautiful and nicely decorated. It looked very new and was also well equipped (cable TV, air-con/heater, fridge, hair drier, etc). The bed was comfortable and everything was spotlessly clean. The breakfast was included in the price and it was very good, served in the small restaurant in the lobby.

But what really makes the difference for Hanoi Art Hotel is the quality and friendliness of their service. The front-desk staff really works hard to make your stay comfortable and are always willing to help and give useful advice. We booked some tours with them (Ha Long Bay and Sapa), but they were never pushy about selling the tours. They allowed us to keep our baggage with them while we were away, and even let us use a room for resting and showering when we returned quite early from Sapa! They also arranged cabs and train tickets in a very efficient way.

The price was a bit higher than most of others hotels in the area (we paid 35 dollars per night), but if you consider the quality of the rooms and the flawless service, then it is a very good value for money!

Room Tip: If you are a light sleeper, choose a Double Room with Quiet. They do not have outside windows, but are really quiet. I had a excellent night, and I am a very light sleeper!

Reviewed February 1, 2012

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